Customer Care & FAQ

Here you can find answers regarding ordering, payments, deliveries and returns. If you don't find an answer to your question, feel free to contact us.

Ordering & Payments

We process your order as quickly as possible. All cases are made to order. Cases are on pre order and shipping will start in early January.

You can pay your order with Debit & Credit cards (VISA, American Express & MasterCard) or by using Klarna – Buy Now, Pay Later & Slice it (Austria, Finland, Germany and Netherlands).

If you have a discount code, you can enter it in the discount code box at checkout. Promotion codes cannot be applied to previous purchases and some exclusions apply.

Yes, we are required by law to collect taxes on products that we sell. All prices you see in our web shop include Finnish VAT (24%).

You may be charged import or customs fees, depending on the laws of the particular country. The EU-countries are excluded from customs fees. Any customs or import duties are charged once the package reaches the destination country. Unfortunately, we have no control over customs or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. We ship from Finland, Europe.


Once we have received your order we will send a confirmation to your email address that you entered when placing your order. If you have not received the message, please check your junk mail. It is therefore important that you enter your real e-mail address when placing your order. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase.


If you wish to change the delivery address, please contact us immediately and we will do our best to help you.

If the order has already been handled by us, it is unfortunately not possible to change the address. The order will then be delivered to the address you provided. If it is not possible to deliver to the specified address, the order will most likely be sent back to us. Only when we have received the return can we help you with a refund. 

Delivery

We deliver to EU, The United States, Canada, Australia and Japan. Delivery is always flat rate 4,90€ for EU and 8,90€ in the USA, Canada, Japan and Australia.

Orders are delivered by your local postal service, depending on where you live.

Austria: Austrian Post
Australia: Australia Post
Canada: Canada Post
Denmark: Postnord
France: La Poste
Finland: Matkahuolto
Italy: Poste Italiane
Japan: Japan Post
Netherlands: PostNL
Norway: Posten Norge
Poland: Poczta Polska
Germany: Deutsche Post 
Spain: Correos
Sweden: Postnord 
Switzerland: Swiss Post
United Kingdom: Royal mail
United States: USPS 

Our products are made to order in our studio and shipped from Helsinki, Finland.

After leaving our studio, the delivery time is usually 2 to 7 business days in Europe and 5 to 15 business days in rest of the world.

However, delivery times vary depending on what country you are ordering from. Unfortunately we're not responsible for carrier's shipping delays. We strive to deliver your order in 30 days after receiving the shipping confirmation email. If you don’t receive your order in 30 days, please contact us.

Deliveries are made in cooperation with the postal services and their partners in other countries around the world.

Return & Exchanges

We really hope you love every Nunuco purchase you make! However if you decide you wish to return an item, you can do this within 30 days of shipping confirmation email. If you want to exchange your case, please make a new order.

Step 1. Contact our customer care first.
Step 2. We will give you the address where to return the item(s).
Step 3. Include your name and order number in the package. Pack the item(s) carefully, use original packaging if possible.
Step 4. As soon as we receive the item(s) and approve the condition, we will refund your money.

Let us know right away, and we'll do our best! Unfortunately we're unable to make any changes once your order is sent. If you wish to add products to your order after the order is placed, you must place a new order for the additional product.

We will do our best to ship these orders together upon request. At times, however, we will not be able to accommodate this circumstance and will have to ship separately. Nunuco reserves the right to cancel an order if fraud is suspected.

Returns require authorization by a customer service representative. Unauthorized returns will be refused. The items must be unopened, unused and in its original condition. Unfortunately personalized cases can not be returned.


Unfortunately, we can not provide free return shipment. You can use the postal service in your country and ship by cheapest method. Please contact customer service for further questions.

In the case of items damaged during shipment, please immediately contact our customer care. We will work with you to replace your item as fast as we can.